Refund policy

If you would like to return an item please contact us in the first instance.

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging. You’ll also need the receipt or proof of purchase. 

When returning your item, please send recorded delivery as it is your responsibility until it reaches us.

Exceptions / non-returnable items

Customised and Personalised items are non refundable & non exchangeable unless faulty. 

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchange/Store Credit
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you'll have the option to chose an exchange or store credit.  Credit will last for a year from the date your return is received.

Returns/Exchanges can take up to 14 working days to process. If more than 15 business days have passed since we’ve approved your return, please contact us.

Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return questions and we will be more than happy to help.